Enterprise support starts at $2500/yr for most plans.
Your price will depend on the size of your Shippable subscription, i.e. the number of minions in your Hosted plan or the number of users in your Shippable Server license.
Please contact our Sales team for a quote.
It really depends on your needs as an organization. If your team is very agile and needs immediate support for critical issues, the Enterprise support tier will give you complete peace of mind. You get much better SLAs than with other tiers, as well as direct access to our core engineering team with a private Slack channel.
For teams that are willing to wait for a resolution for their issues, Forum or Standard support might be the right choice. The Standard tier is especially attractive since it is included with all Hosted plans with at least 5 minions and gives you a private, consolidated ticketing system for your organization.
Here is how we determine severity of an issue:
Our business hours are 7am-7pm PST M-F excluding US Holidays.
Please note that all Urgent issues are covered 24/7 and not just during business hours. In addition, issues with High severity are also covered 24/7 for customers with Enterprise Support.
The Standard plan is offered free of charge to all Shippable Server customers and Hosted customers with at least 5 minions.
If you're on a Hosted plan with less than 5 minions, you can upgrade to Standard support by upgrading your plan to 5 minions.
Customer Advisory Council is a group of customers with whom we have the closest relationships. Benefits of being on this council include: